This depends on the type of reward you received and the country you’re in.

In most Nordic countries, you have a 14-day right of withdrawal, meaning you can cancel your order within that period if the reward hasn’t been used or activated.

However, for international or global rewards, there is no right of withdrawal once the gift card or code has been delivered, as it is considered an activated digital product.

If you’re unsure about your options, please contact our customer service team, and they’ll be happy to help clarify what applies to your specific reward.